Victor R Qpp

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Verified Reviewer
| map-marker Auckland, Auckland

No refund for faulty, expensive good. Scam!

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Sunsky Online - No refund for faulty, expensive good. Scam!
!!! Buyers Be Aware that this online shop is a SCAM!!! I bought a very expensive Xperia 5 IV screen replacement from them which appeared to be faulty, DOA and obviously untested. Apparently seller denies everything sending typical fake video testing proof (one testing video of a good screen for all stock). They requested to send their screen back for my expenses ($68) to allow me to claim the refund. I stupidly believed them and agreed to do it. As a result I lost more than US$270! Typical scam Chinese online shop - you buy and pray for good. If something is wrong then you will never get your money back! Stay away from this shop!
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User's recommendation: Avoid buying anything from them unless you're ready to take a risk and loose money.

James L Ors

Refund

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Updated by user Sep 24, 2023

I have not heard back from this so called company not even sure they exist but if you could help me out it would be greatly appreciated I purchased a e-bike from them and never received the bike nor any information from them can you help me get my money back please

Original review Aug 22, 2023
Im writing because I have yet to receive what I ordered from this place its been over a month since Ive ordered it havent heard back from anyone sent numerous emails and yet to no avail this is terrible customer service and seems to be a scam I would like help in how to retrieve my money please
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Loss:
$60

Preferred solution: Full refund

Anton S Gzj

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Verified Reviewer

Minimal communication from Sunsky

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Hi. There in minimal to no communication from Sunsky Wholesale Online. I ordered a phone from them on the 16th of September 2020 and should have received it by now. The shipping delivery time was supposed to be between 5-6 days by Aramex. The phone that I want was on pre-sale until the 12th of October but that time has passed already. The sales manager told me that there's some problem on the software of this new phone, so I don't know if I have to believe her or not. I'm from South Africa and is interested in this new Doogee S40 Pro deal, but they keep on saying that they don't know when the problem going to be resolved. I have already sent emails to Doogee Marketing and to there sales department but received minimal feedback. Hope this problem can be resolved soon.
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Preferred solution: Deliver product or service ordered

hugh c Xky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

After sales non service

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brought ulefone armour 3 in mid-May by early July the mic failed sent back now mid-November and nothing except lame excuses. still not resolved
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Loss:
$350
Pros:
  • Price
Cons:
  • Refusing to fix the errors
  • Customer service
  • Refusing to refund or send the correct item

Preferred solution: Full refund

Rod C Btb

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Verified Reviewer

Cancelled my order and refused to refund money

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Updated by user Jul 16, 2020

Rod CAttachmentsJun 16, 2020, 8:09 AMto doraYes I know you didn't receive the transaction fees but you're the one who caused me to lose that money. I paid you according to your options available to me which was using a Visa debit card.

Your website never said you preferred PayPal. No worries I gave you a negative review on several private websites.

I'm sure you have already deleted the one I left on Sunsky considering the only comments on your website are 5 stars. What a joke!

Updated by user Jul 16, 2020

On Mon, Jun 15, 2020, 21:57 dora@***.com wrote: Hi friend, Sorry we didn't receive your money of $69.92. Could you please contact Paypal customer service or your bank?

Thanks. Best regards, Dora

Updated by user Jul 16, 2020

From: Rod CDate: 2020-06-16 02:23To: doraSubject: Order: 200609****I placed this order on your website using the payment system created by Sunsky. I don't understand why my payment is considered not to be Paypal protected.

I used my Visa which was a legitimate option on your website. By cancelling my order, I was charged $69.92 in service and transaction fees. This is not my fault and I would like the $69.92 refunded to me.

Please reply and don't ignore my email like you did my previous email I sent to you. My order number is: 200609****Rod C

Updated by user Jul 16, 2020

Rod CSat, Jun 13, 2020 at 7:19 AMTo: dora I received the money for the cell phones I ordered but what about the $69.92 in service and transaction fees? These are fees I never authorized and was not made aware I would be charged for. Rod C

Updated by user Jul 16, 2020

Email from Sunsky:On Thu, Jun 11, 2020, 02:04 dora wrote: Hi dear, Hope everything goes well with you. Many thanks for your order on Sunsky website.

We just found out your payment is without paypal protection, it may be because your payment account haven't registered or certificated by paypal. Could you please check it or contact paypal customer service to prove it. For this payment, sorry we have to cancel and refund you first. We are looking to getting your new order after you solve the problem.

Thanks a lot for your understanding. Best regards, Dora

Original review Jun 15, 2020
I placed an order for $1000 and paid an additional $69 in service and transaction fees. Shortly afterwards, they cancelled my order and refused to refund me for the additional $69 I was charged in fees. I emailed them twice but never had the professionalism to reply to me. They have no concept of customer service. I'll never buy anything from a Chinese distributor again. I'd rather pay a bit more and buy from an American company, then get screwed by a company like this one.
View full review
Loss:
$70
Pros:
  • Price
Cons:
  • Terrible costumer service
  • Scamers

Preferred solution: Full refund

User's recommendation: Don't Trust Them!

Anonymous
map-marker Buffalo, New York

CHINA SCAMMERS

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DO NOT BUY!!!! THIS COMPANY WILL KEEP YOUR MONEY AND SEND YOU FAKE TRACKING NUMBERS. ALL THE GOOD REVIEWS ARE FAKE!!! ALINA IS A LIAR AND A THIEF. THIS COMPANY IS A SCAM. DO YOUR RESEARCH ON GOOGLE AND SEE FOR YOURSELF. BUY OFF ALIEXPRESS THEY WILL SEND REAL TRACKING NUMBERS AND REAL TIME DELIVERY.
View full review
Cons:
  • Scamers
Reason of review:
THEY STOLE MY MONEY
Laszlo A
map-marker Shenzhen Shi, Guangdong

Errors in their listings, incompetent customer support

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Sunsky Online - Errors in their listings, incompetent customer support

terrible commpany, don't bother buying anything from them. they listed xperia z1 compact backlight as xperia x compact backlight, refused to correct their mistake or to refund my money (didn't even review the listing itself) .

had to open a paypal dispute... I've been talking with their "sales manager Ms. Lassie" for a MONTH, still didn't do ANYTHING about it.

they also keep removing my review on this item.

really if you know whats the best for you, stay away and dodge the bullet...

the only upside of it is, that i've ordered only a sample, so didn't lose much money to find out how terrible they actually are. BTW they also shipped the item to the wrong address, so i had to go there and pick it up, no idea how could that happen.

View full review
Pros:
  • Fast shipping
Cons:
  • Terrible costumer service
  • Shipped to the wrong address
  • Refusing to refund or send the correct item
Firoz H

Blackview max1 mobile not working

Dear sir, I have ordered online the mobile BLACKVIEW MAX 1.I had received it on 31st July 2019. I have charged the mobile for 4 hrs before 1st use. Then switch on the mobile after that the mobile working properly for 4-5 hrs and unfortunately switched off. I am trying to switch on the mobile but mobile is not working.... Plz help me sir.
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Loss:
$5000
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Marco A Kgs

I do not recommend it. They sent me a rooted mobile

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Sunsky Online - I do not recommend it. They sent me a rooted mobile
Sunsky Online - I do not recommend it. They sent me a rooted mobile - Image 2
Sunsky Online - I do not recommend it. They sent me a rooted mobile - Image 3
Sunsky Online - I do not recommend it. They sent me a rooted mobile - Image 4
Sunsky Online - I do not recommend it. They sent me a rooted mobile - Image 5
Updated by user Aug 21, 2018

See also the attachment where the seller confirms he deletes the negative feedback from all his customers.

Original review Aug 16, 2018
I do not recommend it. They sent me a rooted mobile in which I can not use some applications like online banking because of the root (root means void warranty).

The device is the Lenovo S5 K520, 3GB+32GB, but they probably sell more rooted devices without letting you know. Also, some Chinese text in a few apps. When booting a message appears: "your device has loaded a different operating system". Truly bad customer service.

SUNSKY does not publish the negative votes, they only show you the positive ones so that you fall into the trap.

The seller is called Mr. Hank.
Lenovo S5 K520, 3GB+32GB, Dual Back Cameras, Face & Fingerprint Identification, 5.7 inch ZUI 3.7 (Android O) Qualcomm Snapdragon 625 Octa Core up to 2.0GHz, Network: 4G, Dual SIM (Red)
View full review
Loss:
$130
Pros:
  • Price
Cons:
  • Customer service
Reason of review:
Warranty issue

Preferred solution: Price reduction

Maurice Kuz
map-marker Amersfoort, Utrecht

Absolutely fraudulous, thieves and robbers, Lying bastards

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They tell you rubbish, steal money from you and deliver badly or not at all. The phone i ordered was send to the wrong address, and signed for by someone i do not know.

But everything with Sunsky is based on lies, so i do not know whether they sent the item at all. Custom Service is worthless, and compensation for loss is non-existent. I frequently asked for some clearness but in the end they won't react to any of my mails. Worthless company.

Beware!! Do not buy from them! They cheat, steal and tell you fairy tales.

Fortunately, there are decent sellers from China.

You better take a look at Aliexpress. Sunsky seems to be cheaper, but in the end you will be cheated.

Sad

View full review
Loss:
$73
Reason of review:
Problem with delivery

Preferred solution: Full refund

Maurits H

Fake seller

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I have buy 1 psc cellphone from Sunsky online. In januari, 2018 It is now 26-7-2018 i have contact Whit Lydia, now Lydia is going ? Hanahh take over, this is the game Nobody will respond for my item 149 doller sunsky hit me Don't buy from there RF51900****SG it is Singapore post. I written Lydia before I paid Not Singapore post it not arive in my country, I buy for Sweden post She lying me this tracking is Sweden post track. I waiting for my refund nothing Don't buy there. It is a fake, false website Thanks
View full review
Reason of review:
Order processing issue
Anonymous

Not will refund me, all 7 months

I have buy 1 psc cellphone, I have paid Lydia, now I have contact whit

Hannah. Nobody will refund. Me

This company is a Fake company

Today is 12-8-2018. I have pay my phone in januari 2018

RF51900****SG. Singapore post

I have buy this phone and paid for Sweden post. But sunsky lying me

And send it whit Singapore post

I write Lydia before I paid it

Singapore post NOT arive to my country. Now I don't have nothing

And sunsky technology not answer me. IT IS A FAKE SCAM COMPANY

Don't buy nothing from him

Thanks

View full review
1 comment
Guest

Hannah is fake I have buy 1 psc cellphone from 22-12-2017 For 203,43 dollars, tosay is 16-10-**** i don't jave receive nothing. Not contact the phone number is fake Don't buy from Sunsky-online Thanks

Anonymous

Supplied poor quality stuff

received poor quality stuff , cannot return and refund Cry talked to sell manager ,but the reply is so disappointed . i am not recommend to buy from this website . received poor quality stuff , cannot return and refund Cry talked to sell manager ,but the reply is so disappointed . i am not recommend to buy from this website . received poor quality stuff , cannot return and refund Cry talked to sell manager ,but the reply is so disappointed . i am not recommend to buy from this website . received poor quality stuff , cannot return and refund Cry talked to sell manager ,but the reply is so disappointed . i am not recommend to buy from this website . received poor quality stuff , cannot return and refund Cry talked to sell manager ,but the reply is so disappointed . i am not recommend to buy from this website .
View full review
Reason of review:
Bad quality
Maurits H

Fake company warning

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Warning This is a fake company don't buy I have buy one cell phone, I don't have received it It is all 5 months, and not refund Don't buy there
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Reason of review:
Order processing issue
1 comment
Maurits H

Lydia Lying a ry dayRefund me. My. MoneyThis company is a fake companyI have buy 1 cellphone for220 dollarIt is all 5 months nothingI buy for ship whit Sweden postLydia tell me she have ship it whit Singapore post, before I paid I written she don't send it whit Singapore post, otherwise I don't buy.lydia send me fake tracking number.

Anonymous

Sunsky is the worst

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Sunsky is the worst, do your self a favour and stay right away from sunsky because I guarantee you will be sorry just like most of their customers
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Reason of review:
Bad quality
Maurits H

Terrible fake sunsky

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I have buy 1psc phone, 9-1-2018 This company is a fake company When I buy my phone for $223 The phone is out of stock Not can refund my. Money I buy another phone, I paid for Swiss post Now the company ship it whit Singapore post And write me it is Singapore post Lydia lie all about the items about shipping Nobody have to buy there, want this is a fake company Don't buy. I told him first I buy I don't will Singapore post And is the phone in stock When she have my money, she do wat he wants Check what's Lydia tell me now [1/23, 10:27 PM] Lydia Xiomi Phon: The hongkong warehouse only have Singapore post and DHL for choosing . Their isn’t complain for miss the packages . We shipped hundreds parcel every day [1/23, 10:41 PM] Lydia Xiomi Phon: The China mainland products hold , didn’t shipped out . If you won’t Singapore post. Could change others , except Swiss post ,Sweden post ,Hongkong post
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Reason of review:
Order processing issue

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